77systems
Support
77systems is operated from Santa Monica. Mail is read by people who can disconnect a token, answer a reviewer, or reply for the company \u2014 not a ticket bot.
Operations and connections
support@77systems.aiOAuth failures, publishing errors, tenant mapping, and “is this connection still authorized?” Write here first for 77os.
Privacy and deletion
privacy@77systems.aiAccess, correction, deletion, and questions about tokens or evidence records. Copy support if a live connection is involved.
Legal and terms
legal@77systems.aiDeveloper-program notices, platform counsel requests, and formal legal correspondence.
Security
security@77systems.aiSuspected token exposure, vulnerability reports, and security incidents. Copy founder if the matter is urgent.
Founder
founder@77systems.aiCompany questions, partnerships, and escalations that should not wait in the support queue.
What to include
- The platform: Pinterest, TikTok, X, Facebook, or Instagram
- The connected handle or account id, if you have it
- Tenant or business name, for OS operators
- Approximate time of the event (Pacific Time is fine)
- What you expected, what happened, and any error text you can paste \u2014 without access tokens
Response expectations
Mail is monitored on Pacific Time business days. We aim to acknowledge operational and privacy mail within two business days. This is an operating target, not a contractual SLA and not an uptime guarantee.
Deletion requests are completed within 30 days, as described on the data deletion page. Security escalations to security@77systems.ai or founder@77systems.ai are read first when they are marked as such in the subject line.
Data deletion
If you connected a Pinterest, TikTok, X, Facebook, or Instagram account and want 77os to delete tokens and related records, use the public instructions. You should also revoke the app on the platform itself.
Hours
Pacific Time, Monday\u2013Friday. There is no phone queue and no chat widget. If a Platform reviewer needs a walkthrough, say so in the subject line and include the app id they are reviewing.